TERMS AND CONDITIONS

Customer Care

At Lumisi Design, I’am committed to providing my customers with exceptional service and a seamless shopping experience. My customer care policy outlines the standards and practices I uphold to ensure your satisfaction:

Responsiveness:

I strive to respond to all customer inquiries within 12 hours. Whether you reach out via email or social I’am here to assist you promptly.

Product Quality:

I do my very best to make sure that every item is made as precize as shown on my site and as you are expecting it to arrive. If you receive a product that is defective or not as described, please contact me immediately for a replacement or refund. You can read more about Shipping and returns .

Privacy Protection:

We respect your privacy and are committed to protecting your personal information. Our privacy policy ensures your data is secure and only used for order processing and communication purposes.

Continuous Improvement:

Your feedback is invaluable to me. I encourage you to share your experiences and suggestions so I can continually improve my services and product offerings.

Customer Satisfaction:

Your satisfaction is my top priority. If you have any concerns or issues, please reach out to me. I aim to resolve all matters to your satisfaction.

Thank you for choosing Lumisi Design. I’am honored to serve you and are dedicated to ensuring a positive shopping experience.

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Privacy & Safety

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make purchases from our web shop. By using our services, you agree to the terms outlined in this policy.

Information We Collect

When you make a purchase, we collect personal information necessary to complete your transaction, such as your name, billing address, shipping address, email address, and payment details. We use PayPal and Stripe as our payment processors, and your payment information is securely handled by these trusted third-party services. We do not store your credit card information on our servers.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, and improve your shopping experience. We may also use your email address to send you promotional offers and updates about our products, but you can opt-out of these communications at any time.

Protection of Your Information

We are committed to protecting your personal information and use industry-standard security measures to safeguard your data. Access to your information is restricted to authorized personnel only, and we regularly review our security practices to ensure your information remains safe.

Third-Party Services

We may share your information with third-party service providers for the sole purpose of processing transactions and delivering products. These providers are obligated to protect your data and use it only for the services we request.

Your Rights

You have the right to access, modify, or request the deletion of your personal information at any time. To exercise these rights or if you have any questions regarding this policy, please contact us at lumisidesign@gmail.com.

Policy Updates

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of our web shop after any modifications indicates your acceptance of the updated policy

Wholesale Inquiries

Exciting news for our valued customers! I’am thrilled to announce that wholesale orders will soon be available at Lumisi Design. Whether you own a boutique, a retail store, or an online shop, you'll soon have an opportunity to stock your shelves with my products at competitive wholesale prices. Stay tuned for more details, and get ready to elevate your inventory with my unique offerings. If you're interested in being one of the first to receive updates on my wholesale launch, contact me directly at lumisidesign@gmail.com and I will share the news once it’s ready. I can't wait to partner with you and help your business thrive!

Payment Methods

For now I accept Credit / Debit Cards and PayPal as payment methods.