SHIPPING AND RETURNS
Shipping Policy
At Lumisi Design, we are committed to providing our customers with reliable and efficient shipping services. We strive to process and ship all orders within 1-3 business days from the date of purchase. Shipping costs are calculated based on the destination, weight, and size of the package. We offer free standard shipping on orders over 500NOK, worldwide. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.
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Our shipping policy aims to provide flexibility and transparency to our valued customers. While we typically send packages without a tracking number to keep costs down, we understand that some customers prefer the added security of tracking their shipments. If you wish to have your package tracked, please feel free to contact us before placing your order. We are more than happy to accommodate this request, though please note that an additional cost may apply for the tracking service. Our team is dedicated to ensuring your satisfaction, so don't hesitate to reach out with any questions or concerns regarding your shipment.
Return & Exchange Policy
To receive a refund, you must return any unwanted products within 30 business days from when they were dispatched. Ensure that both the items and their original packaging are returned in a new and sellable condition as you recieved it. Before returning any products, please contact us at lumisidesign@gmail.com for guidance. We suggest using recorded delivery for returns, as we cannot refund items that are damaged or lost during shipping. Once we receive your return, we will inspect the item and notify you about your refund through email within a few days. Your refund or exchange will be processed within 5 business days of receiving the returned product, and we will confirm the refund or send your replacement via email. Please refrain from contacting us until 5 business days after we have received your return, and rest assured that we strive to process refunds and exchanges promptly. Please note, we can only refund the full price of the products and cannot reimburse any return shipping costs. Refunds will be issued using the same payment method you originally used.